Feel free to email us, or contact us by mail:
Kai Coach, Inc.
Attn: Privacy Officer
2301 Hudson Ave, D
Norwood, Ohio 45212
1. Collecting PII
While using Kai Coach, We will ask you to provide us with specific personal identifying information in order to provide the Services, contact you, and to set up your personal account (”Personal Identifying Information” or ”PII”). You can always refuse to disclose PII, but in doing so, you may limit Our ability to successfully deliver the Service. PII may include, but is not limited to, your name, phone number, credit card number, or other billing information, email address, and postal addresses. We may also collect information during your use of Our App and Our Site through automatic data collection tools.
2. Using PII
Kai Coach uses PII in a number of ways, including, but not limited to, the following: (i) to provide many aspects of the Services, including updates, improvements, and individualized customization ; (ii) to complete and expedite any issues or request customers may have; (iii) to predict and understand customer usage and needs; (iv) to communicate with customers regarding product updates, announcements, changes, and other offerings from Kai Coach; and (v) to work to prevent, contain, and investigate any unauthorized or illegal usage of the Service.
3. Social Media
4. Payment Processing
When you purchase our Services, We will collect personal information from you in order to setup your account and complete payment. This information will likely include, but not be limited to, name, email address, billing address, credit card information, telephone number, and any other information required to start the Services. While We do not store your payment info (except for the last four (4) digits of your credit card for verification), Our payment processor will store and process Your billing information.
In using Our Services, you have the opportunity to provide us with your contact information in order to receive periodic updates and newsletters about Kai Coach and its Services. We may use third-party communication software to send these emails, but We will never disclose or sell your contact information to anyone without your consent.
As We do not provide Our Services to anyone under the age of 13, We similarly do not collect PII from anyone under the age of 13. If We find that We do have PII from someone under the age of 13, We will take immediate action to remove such data and stop usage on that account.
We take the security of your PII very seriously, but no system is 100% secure. While We do our best to keep everything secure, We cannot guarantee the absolute security of your information. However, rest assured that We follow industry best practices when it comes to the transmission and submission of your data, and everyone on our team is aware of and practices these security measures.
8. Anonymous and De-identified Data
We may use third-party advertising services that collect non-personally identifying information using cookies (and the other tools mentioned above). From your web browsing patterns (and other non-specific, non-identifying information), We are better able to create targeted advertising campaigns. You may opt out of this data collection at any time by email. (GENERAL EMAIL)
Additionally, We may use aggregated, de-identified data to show larger trends in the use and delivery of Our Services. No PII is ever disclosed in the process.
9. Analytics and Tracking
a. Cookies and Local Storage
Kai Coach actively collects information through the use of ”cookies” and ”local storage.” We use these to observe usage patterns and traffic on our Site, and subsequently link the appropriate cookies to your PII and account in order to optimize your customer experience. When visiting Our site, your browser may alert you to Our usage of cookies or local storage. You can always set your browser setting to limit their usage, however, it may limit the features of Our Services.
b. Web Beacons
Another tracking technology that We employ is the Web Beacon (a.k.a. web bugs or clear gifs). These tools help us manage and observe our content (think our awesome blog posts), track email campaigns, and other communications, and optimize the way We present content. Like cookies, these tools can be linked to PII in order to provide even further customization and specificity.
c. Log Data
Our servers automatically record certain information about how visitors interact with our Site - this is known as ”Log Data.” Log Data is a broad category of data, but it can include, but is not limited to: (i) browser type; (ii) operating system; (iii) Internet Protocol address; (iv) pages viewed and duration of viewing; (v) features and functionalities used; and (vi) links clicked.
10. Disclosure of Your Information to Third Parties
Kai Coach does not sell any of its users’ Personal Identifying Information without express consent. PII may only be disclosed as follows: (i) to comply with any and all laws, regulations, or judicial orders or directives, (ii) to third-party providers and services necessary for the delivery and ongoing maintenance of the Services; (iii) to complete any corporate reorganization, acquisition, or merger, or sale of Kai Coach or its assets.
11. Third-Party Services
Kai Coach may use third-party platforms or services in order to deliver, maintain, or update Kai Coach’s Services and software. As such, Kai Coach may disclose PII to these third-party providers in order to maintain and continue the operation of Our Services.
12. Accessing and Managing Your Information
Every Kai Coach customer or account holder can login to the app to review, update, manage, or delete their PII. Keep in mind that if you delete information, it may limit Our ability to provide the Service, and if you delete all of your information, We may deactivate the account entirely. Kai Coach reserves the right to archive or save data in order to comply with laws and regulations.